Privacy Policy

Privacy Policy

Exceed Expectations Tours ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, make a booking enquiry, or use our services. By using our website or providing us with your personal data, you consent to the practices described in this policy.

Information We Collect

We collect personal information that you voluntarily provide to us, including but not limited to:

• Full name, email address, phone number, and country of residence when you submit a booking enquiry or contact form
• Passport details, dietary requirements, medical conditions, and emergency contact information when you confirm a booking
• Payment information processed securely through our third-party payment providers
• Communications you send to us via email, phone, or messaging platforms

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, pages visited, and referring URL. This information is collected through cookies and similar technologies and is used solely to improve our website and understand how visitors interact with our content.

How We Use Your Information

We use your personal information to:

• Process and manage your booking enquiries and reservations
• Communicate with you about your trip, including itinerary details, payment reminders, and pre-departure information
• Provide your details to accommodation providers, park authorities, airlines, and other third parties necessary to deliver your booked services
• Send you marketing communications about our tours and offers, where you have given consent
• Comply with legal obligations, including immigration and park entry requirements
• Improve our website, services, and customer experience

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only with trusted partners who are directly involved in delivering your booked services, such as hotels, lodges, domestic airlines, and Tanzania National Parks Authority (TANAPA). All partners are required to handle your data responsibly and in accordance with applicable data protection laws.

Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your data is stored on secure servers and is accessible only to authorised personnel. We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically for a period of seven years after your last booking to comply with financial and legal record-keeping requirements.

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. You may also withdraw your consent to marketing communications by clicking the unsubscribe link in any email or by contacting us directly. To exercise any of these rights, please email us at info@exceedexpectationstours.com. We will respond to your request within 30 days.

Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with the revised date. We encourage you to review this policy periodically.

Last updated: January 2026